Care Home in Rainham, Kent – Durland House

Care Home Rainham, Gillingham – Durland House Please call us on 01634 364305 for more information on our new residential care home based in Medway and very close to Rainham Town Centre; within the borough of Gillingham; part of the Medway Towns. Please complete the enquiry form or email direct at

Please download our DURLAND HOUSE STATEMENT OF PURPOSE for more detailed information on our care home policies and activities.  We have now increased our online Accesibility, please see our statement on this page.

Durland House
Residential Care Home
160 High Street, Rainham, Gillingham,
Medway, Kent ME8 8AT

Care Home Rainham Enquiry Form

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Care Home Rainham, Gillingham, Kent | Luxury Residential Care Home

Accessibility Statement

We have have updated our website to ensure that it is usable by everybody, regardless of age or disability. We have followed the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA and we will continue to keep the site under review to improve both its accessibility and usability. The improvements mean that it is accessible with common assistive technologies, which means that you can:-

  • Navigate the menus and all interactive functionality without a mouse and using assistive technology such as a screen reader (click on the blue wheelchair/laptop icon in the top left of the screen).
  • This gives you the ability to increase the font size or zoom in on content.
  • The ability to have the screen read out loud to you in plain English.
  • Navigate the page using headings throughout the written content. We also use plain English principles to make our content clear and easy to understand.
  • Consume media content with captions or transcripts for videos and audio content.

Our Care Home Aims and Philosophy

We aim to provide a warm and friendly atmosphere for our residents in which they feel at home and in control of their own lives.

Our aim is to treat each of our residents as individuals, and ensure that our committed and caring staff are able to give attention to detail in providing sensitive care and support for our residents.

Staff Numbers and Qualifications

Durland House, Medway employs 10 members of staff, including two senior care assistants. We appoint our staff for their warmth, kindness and understanding for the elderly.

All of our staff are qualified to a minimum of level 2 NVQ in care and some staff have achieved the higher NVQ levels in care.

We maintain a strong emphasis on staff training. Staff attend regular mandatory courses and also have opportunities to attend additional courses in subjects that interest them.

All new staff complete an induction in adhering to current UK & Medway guidelines

Our Philosophy of Care

Our philosophy has identified the following needs people have. These are quality of life; exercising choice and control; making a positive contribution; personal dignity and respect; improving health and emotional well-being; economic well-being; and freedom from discrimination and harassment.
These themes underlie our own philosophy of care, and we give examples of how we meet our objectives in our Policies Document.

Quality of Life

We want to help and support our residents in continuing to lead an active and fulfilled life.


We believe that having ample accommodation that is clean, tidy and well-maintained enhances the quality of life for our residents of the care home.  We currently provide accommodation for 11 residents, all with single en-suite rooms (and registered with the CQC for 11) The care home layout comprises of two resident lounges, a dining room with visitor facilities, 11 bedrooms all with en-suite, two communal bathrooms, one kitchen, one laundry room.  Access to first and second floors is via the stairs or two stair lifts.

We believe that providing a range of activities, and helping our residents to continue their own hobbies and interests helps to enhance the quality of life for our residents.

Care Home Testimonials

We have a number of Care Home Testimonials – and are currently ranked 9/10 by the independant  with testimonials that say they are ‘extremely likely to recommend to a friend’.  Check out the latest testimonials on our Care Home Gillingham Testimonials page.

Durland House